Below you will find answers to frequently asked questions about streaming. If the answer to your question is not listed, please contact us.
What do I need to watch the stream?
- Your personal access code and/or link to the stream.
- A good internet connection. A fixed cable works best, but via WIFI or 3G/4G is also possible.
- A modern smartphone, tablet, computer or TV to watch the stream. This device must have an up-to-date internet browser, such as Google Chrome, Mozilla Firefox, Microsoft Edge or Apple Safari.
Where can I find my access code?
Within a few minutes after payment you will receive an email from us with a personal streaming link. When you click on the link, your access code will be entered automatically. If this is not the case, you can copy the code from the link.
Is the link not working or have you not received an e-mail from us? Then get in touch.
What should I do if I don’t get a picture or if the picture freezes?
Please refresh the page first. You do this via F5 on the keyboard (on Windows) or Command ⌘ + R (on the Mac). The browser often also has an icon (round arrow) with which you can also refresh.
Doesn’t this help? Try another device or browser. We recommend Google Chrome, but Mozilla Firefox, Microsoft Edge and Apple Safari are also supported.
How long can I watch the stream?
Each stream has its own period of availability, but each stream is available for 48 hours after the first viewing moment.
Can I watch the stream on more than one device at a time?
No, you can only watch the online stream on one device at a time. An additional access link is required for each additional device.
How do I cast the stream via Google Chromecast on my TV?
Chromecasting only works from the Google Chrome browser. If you want to use a tablet or smartphone, please note that this is not an iPhone or iPad, but for example a Google Chromebook or another device with Google’s Android/ChromeOS operating system. Are you experiencing problems? Then take a look at this quick start guide from Google.
How do I cast the stream via Apple TV on my TV?
If you want to use Apple Airplay, you must watch the video on an Apple device. We therefore recommend opening the links from your email on your iPhone or iPad. You can then press the AirPlay icon at the bottom right when the video is playing.
I’m having trouble casting, what should I do?
Check whether the device from which you want to cast is on the same WiFi network as your Chromecast and/or Apple TV. Is that already the case? Refresh the page on which the stream can be seen in your browser and then restart your Chromecast and/or Apple TV and try again.